{"id":11473,"date":"2023-11-20T09:58:13","date_gmt":"2023-11-20T15:58:13","guid":{"rendered":"https:\/\/gsb.lat\/cursos\/fundacao-itil-4\/"},"modified":"2024-03-20T13:51:51","modified_gmt":"2024-03-20T19:51:51","slug":"fundacao-itil-4","status":"publish","type":"dt_course","link":"https:\/\/gsb.lat\/pt\/cursos\/fundacao-itil-4\/","title":{"rendered":"Funda\u00e7\u00e3o ITIL\u00ae 4"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11473\" class=\"elementor elementor-11473 elementor-8661\" data-elementor-post-type=\"dt_course\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46cf9cf3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46cf9cf3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-21db88b3\" data-id=\"21db88b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2004a3 elementor-widget elementor-widget-text-editor\" data-id=\"d2004a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"w-60-desk padding-10\">\n<p>O Curso Oficial da Funda\u00e7\u00e3o ITIL fornece uma descri\u00e7\u00e3o detalhada das melhores pr\u00e1ticas e gest\u00e3o de servi\u00e7os como chave para a governa\u00e7\u00e3o das TI.<\/p>\n<p>Ao alinh\u00e1-los aos objetivos empresariais e ao confiar nos processos ITIL\u00ae, obter\u00e1 indicadores e controles confi\u00e1veis, assim, os processos ITIL\u00ae lhe dar\u00e1 maturidade processual, maior produtividade e servi\u00e7os de TI de melhor qualidade.<\/p>\n<\/div>\n<div class=\"w-40-desk padding-10 dp-flex-res\">\n<div class=\"mr-30\"> <\/div>\n<\/div>\n<h2>Destinado a<\/h2>\n<ul>\n<li>A Funda\u00e7\u00e3o ITIL 4 \u00e9 para qualquer pessoa que necessite de compreender os conceitos-chave da presta\u00e7\u00e3o de servi\u00e7os inform\u00e1ticos e digitais, e que esteja interessada em ajudar a sua organiza\u00e7\u00e3o a adoptar a nova cultura de gest\u00e3o de servi\u00e7os. \u00c9 para profissionais no in\u00edcio da sua viagem ITIL 4 ou indiv\u00edduos que procuram actualizar os seus conhecimentos ITIL existentes.<\/li>\n<\/ul>\n<h2 style=\"margin-bottom: var(--the7-h2-spacing); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Dura\u00e7\u00e3o<\/h2>\n<div>\n<h2 style=\"margin-bottom: var(--the7-h2-spacing); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"color: #343434; font-family: 'Work Sans', sans-serif; font-size: 16px; font-weight: 400;\">20 horas<\/span><\/h2>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-487ff047\" data-id=\"487ff047\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25faa0fa elementor-widget elementor-widget-image\" data-id=\"25faa0fa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/gsb.lat\/wp-content\/uploads\/2023\/01\/imagen-itil-4-foundation.png\" class=\"attachment-large size-large wp-image-11068\" alt=\"\" srcset=\"https:\/\/gsb.lat\/wp-content\/uploads\/2023\/01\/imagen-itil-4-foundation.png 800w, https:\/\/gsb.lat\/wp-content\/uploads\/2023\/01\/imagen-itil-4-foundation-300x200.png 300w, https:\/\/gsb.lat\/wp-content\/uploads\/2023\/01\/imagen-itil-4-foundation-768x512.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f4a36 elementor-widget elementor-widget-image\" data-id=\"f1f4a36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"368\" height=\"200\" src=\"https:\/\/gsb.lat\/wp-content\/uploads\/2024\/03\/Imagen-grande-de-ITIL-ATO.png\" class=\"attachment-large size-large wp-image-14914\" alt=\"Imagen grande de ITIL ATO\" srcset=\"https:\/\/gsb.lat\/wp-content\/uploads\/2024\/03\/Imagen-grande-de-ITIL-ATO.png 368w, https:\/\/gsb.lat\/wp-content\/uploads\/2024\/03\/Imagen-grande-de-ITIL-ATO-300x163.png 300w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-690810ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"690810ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-59405d0\" data-id=\"59405d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-176d318c elementor-widget elementor-widget-heading\" data-id=\"176d318c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Modalidades<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3685c740 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3685c740\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">No local<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Virtual live atrav\u00e9s de plataformas digitais<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> No local<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79e29362\" data-id=\"79e29362\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e386e6a elementor-widget elementor-widget-heading\" data-id=\"5e386e6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inclui<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d96668e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6d96668e\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">20 horas de forma\u00e7\u00e3o<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Instrutores certificados<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manual do Participante<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Exame de certifica\u00e7\u00e3o 1 oportunidade<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comprovativo de participa\u00e7\u00e3o<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f531b59 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f531b59\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2518f7bf\" data-id=\"2518f7bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-768f4493 elementor-widget elementor-widget-heading\" data-id=\"768f4493\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agenda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25c26763 elementor-widget elementor-widget-toggle\" data-id=\"25c26763\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6331\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6331\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Li\u00e7\u00e3o 1: Conceitos chave<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6331\"><ul>\n<li>Defini\u00e7\u00f5es<\/li>\n<li>Conceitos chave sobre a cria\u00e7\u00e3o de Valor com Servi\u00e7os<\/li>\n<li>Conceitos chave de relacionamento de servi\u00e7o<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6332\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6332\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Li\u00e7\u00e3o 2: Princ\u00edpios orientadores do ITIL\u00ae.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6332\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6332\"><ul>\n<li>Natureza, Utiliza\u00e7\u00e3o e Interac\u00e7\u00e3o<\/li>\n<li>A Utiliza\u00e7\u00e3o dos Princ\u00edpios Orientadores<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6333\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6333\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Li\u00e7\u00e3o 3: As 4 Dimens\u00f5es da Gest\u00e3o de Servi\u00e7os<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6333\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6333\"><ul>\n<li>Organiza\u00e7\u00f5es e pessoas<\/li>\n<li>Informa\u00e7\u00e3o e Tecnologia<\/li>\n<li>Parceiros e Fornecedores<\/li>\n<li>Processos e fluxos de valor<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6334\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6334\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Li\u00e7\u00e3o 4: Sistema de Valores ITIL<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6334\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6334\"><ul>\n<li>Finalidade<\/li>\n<li>Componentes<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6335\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6335\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Li\u00e7\u00e3o 5: Cadeia de Valor do Servi\u00e7o<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6335\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6335\"><ul>\n<li>A Natureza Interconectada da Cadeia de Valor do Servi\u00e7o e Como Suporta os Fluxos de Valor<\/li>\n<li>Entradas, Sa\u00eddas e Finalidade de cada actividade da cadeia de valor<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6336\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6336\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Li\u00e7\u00e3o 6: Pr\u00e1ticas ITIL<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6336\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6336\"><ul>\n<li>Gest\u00e3o da Seguran\u00e7a da Informa\u00e7\u00e3o<\/li>\n<li>Gest\u00e3o de Relacionamento<\/li>\n<li>Gest\u00e3o de Fornecedores<\/li>\n<li>Gest\u00e3o da disponibilidade<\/li>\n<li>Gest\u00e3o de capacidade e desempenho<\/li>\n<li>Gest\u00e3o de Activos TI<\/li>\n<li>Gest\u00e3o da Continuidade do Servi\u00e7o<\/li>\n<li>Monitoriza\u00e7\u00e3o e Gest\u00e3o de Eventos<\/li>\n<li>Gest\u00e3o de Liberta\u00e7\u00f5es<\/li>\n<li>Gest\u00e3o de Configura\u00e7\u00e3o de Servi\u00e7os<\/li>\n<li>Gest\u00e3o de Implanta\u00e7\u00e3o<\/li>\n<li>Melhoramento Cont\u00ednuo<\/li>\n<li>Controlo de Mudan\u00e7as<\/li>\n<li>Gest\u00e3o de Incidentes<\/li>\n<li>Gest\u00e3o de problemas<\/li>\n<li>Servi\u00e7o de Balc\u00e3o de Servi\u00e7o de Gest\u00e3o de Pedidos<\/li>\n<li>Gest\u00e3o de N\u00edvel de Servi\u00e7o<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>O Curso Oficial da Funda\u00e7\u00e3o ITIL fornece uma descri\u00e7\u00e3o detalhada das melhores pr\u00e1ticas e gest\u00e3o de servi\u00e7os como chave para a governa\u00e7\u00e3o das TI. Ao alinh\u00e1-los aos objetivos empresariais e ao confiar nos processos ITIL\u00ae, obter\u00e1 indicadores e controles confi\u00e1veis, assim, os processos ITIL\u00ae lhe dar\u00e1 maturidade processual, maior produtividade e servi\u00e7os de TI de&hellip;<\/p>\n","protected":false},"author":3,"featured_media":13222,"template":"","meta":[],"dt_course_category":[513],"area_negocio":[477,478],"class_list":["post-11473","dt_course","type-dt_course","status-publish","has-post-thumbnail","hentry","dt_course_category-gestao-de-servicos","area_negocio-solucoes-tecnologicas","area_negocio-solucoes-tic"],"_links":{"self":[{"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/dt_course\/11473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/dt_course"}],"about":[{"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/types\/dt_course"}],"author":[{"embeddable":true,"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":5,"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/dt_course\/11473\/revisions"}],"predecessor-version":[{"id":14983,"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/dt_course\/11473\/revisions\/14983"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/media\/13222"}],"wp:attachment":[{"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/media?parent=11473"}],"wp:term":[{"taxonomy":"dt_course_category","embeddable":true,"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/dt_course_category?post=11473"},{"taxonomy":"area_negocio","embeddable":true,"href":"https:\/\/gsb.lat\/pt\/wp-json\/wp\/v2\/area_negocio?post=11473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}