Location: CDMX

Skill Level: Semi Sr

Hire Type: BA

Project Type: T&M

Primary Skill: SAP CRM

Secondary Skill:

• Minimum 7 years of SAP CRM functional experience

• End to End Business process and hands on experience on SAP CRM including CIC, WebUI, Middleware

• In depth knowledge of Interaction record, Service requests, Agent Inbox functionalities in CIC 

• Hands on experience on SAP ECC SD business process, understanding of interface with SAP CRM

• Knowledge of Shared services framework and Knowledge of FSCM module is preferred

• Telephony integration experience is preferred

• Will take part in Business process and requirement gathering session, Blue printing, gap analysis, configuration, test cases and end user training

Requirement Start date: ASAP

Duration: 6 months

Remote or need to be on site: Remote