Location: CDMX
Skill Level: Semi Sr
Hire Type: BA
Project Type: T&M
Primary Skill: SAP CRM
Secondary Skill:
• Minimum 7 years of SAP CRM functional experience
• End to End Business process and hands on experience on SAP CRM including CIC, WebUI, Middleware
• In depth knowledge of Interaction record, Service requests, Agent Inbox functionalities in CIC
• Hands on experience on SAP ECC SD business process, understanding of interface with SAP CRM
• Knowledge of Shared services framework and Knowledge of FSCM module is preferred
• Telephony integration experience is preferred
• Will take part in Business process and requirement gathering session, Blue printing, gap analysis, configuration, test cases and end user training
Requirement Start date: ASAP
Duration: 6 months
Remote or need to be on site: Remote
