By: Technology Solutions Team at GSB
Business needs are changing according to market and customer demand and the tools that previously existed as dedicated solutions in the work area have had to evolve allowing their connection and accessibility through remote connections over the Internet.
This means that users now have greater accessibility to their information and can perform their work operations from wherever they are, giving rise to new forms of work such as the “Home Office”, where employees can perform their work activities from home.
Currently our Help Desk services are managed through Equus which is a working tool for the registration and tracking of IT service tickets.
Originally Equus was developed as a single Computer Desktop application, having the Database and access to the system within the same user’s computer. This not only limited collaborative work and ticket tracking within a local network, but also made it mandatory for the user to be on-site in order to work with the information stored in the system.
With the growth of the services provided, the demand of having a group of specialists in Help Desk for the administration of the tool and the growth of the clients it was necessary to make a bet to improve it, with this we decided to turn it into a collaborative work tool and that could be accessible from any available internet connection.
This is how the proposal was born to make a change in the company’s infrastructure and services, in order to allow Equus to evolve to the cloud.
In order to make this change to Equus’ current way of working, it was first necessary to acquire a cloud server that would allow users to connect via Remote Desktop.
Once the service was acquired, the Active Directory role was configured to allow users to sign into the server with a single, personal account and the application was brought from the local infrastructure to the server.
After the application was migrated the Access Modules were configured to be available to each user who logs into the application within their Desktop as a shortcut.
The routes of the Databases of each client/service were configured for its operation and the required tests were performed for the validation of the service.
How did the cloud change us?
Well, thanks to this implementation today we can make use of the tool from any computer, at any time and from anywhere in the world; our collaborators in other countries can make use of the information and we were able to expand our business quickly and with the security of managing it correctly, the change had a positive impact and the investment we made was not as significant as it would have been to develop a new tool or acquire another type of solution.